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Technical DevOps Support Engineer

United States Career Openings


Technical DevOps Support Engineer

Location: Kuala Lumpur, Malaysia

NextLabs®, Inc. is the leading provider of policy-driven information risk management software for Global 5000 enterprises. Our software offers a cohesive solution for improving compliance and mitigating information risk by preventing internal and external data loss, eliminating conflict-of-interest activity, and ensuring proper access to applications and data.

We’re looking for a Technical DevOps Support Engineer to be a vital part of our dynamic global IT team. We are looking for candidates with a strong can-do attitude, and want to be part of a world-class team with a passion for excellence. The responsibilities include Configuring, Supporting, Maintaining and Optimizing all new and existing Production, Developer and QA infrastructure and systems. Leverage proven technologies to support end-users, automate system administration and provisioning operations to attain efficiency and provide visibility.

Responsibilities include:

  • Govern and monitoring, deployment, testing, reporting and troubleshooting of all assigned equipment, systems, applications, and all associated Production, Developer and QA infrastructure and systems.
  • Implement, Support and troubleshooting information systems and technology solutions in support of business needs.
  • Experienced in designing and implementation and maintaining of public cloud infrastructure using Amazon Web Services (AWS) and Google Cloud.
  • Automation and provisioning of infrastructure on the cloud using CloudFormation, Shell and Python.
  • Configuration and management of networking on the cloud using VPC, Route 53, Network Security Groups.
  • Good understanding of principles and best practices of Software Configuration Management (SCM) processes including Git.
  • Work with various cloud providers to support and run infrastructure used by our SaaS products.
  • Operate, deploy and enhance components of our ecosystem such as VPC Load Balancers, CloudFront, Firewalls, CI/CD rigs, orchestration, security infrastructure, monitoring and alerting tools, etc.
  • Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks.
  • Keep customers informed about impending maintenance window, software deployment and infrastructure upgrades.
  • Understand, champion, and enforce security and compliance policies and procedures.
  • Track work activity, service tickets, or project tickets in Jira, SharePoint and other project tracking tools.
  • Designated local IT support.
  • Serve as the escalation point for technical support issues.
  • Ensure that SLA for our 24/7 production and supporting environments is maintained.
  • Performs preventative maintenance and manage problem resolution and upgrades
  • Manage and maintain ITIL, documented inventory of software licenses, inventory of computers and other hardware, network, system and network backup procedures, and any other IT processes.
  • Strong and effective inter-personal and communications skills and the ability to interact professionally with a diverse group of staff and subordinates.

Required Skills:

  • 5+ years’ experience supporting a high availability publicly facing product with 24/7 uptime and 99.9%+ SLA.
  • BE/BS in Computer Science/Engineering/IT plus 4+ years of relevant experience
  • Knowledge in scripting language such as Python and/or Shell
  • Strong knowledge and proven experience in Cloud Infrastructure (AWS, GCP, Azure) planning and management
  • Solid networking knowledge (OSI network layers, TCP/IP).
  • Strong analytical and problem-solving skills with a high attention to detail.
  • Ability to ‘deep dive’ in troubleshooting applications and systems monitoring using various technologies such as Nagios, Cacti, New Relic, Graphite, CloudWatch, Kibana/Logstash or Splunk
  • Desire to automate everything.
  • Understanding of enterprise security tools and methodologies (SOC, PCI, ITIL, and etc)
  • Experience with any ITIL products a plus
  • Self-starting and ability to learn new technologies quickly
  • Passionate, proactive, great team player
  • Effectively prioritize deliverables and manage workload to meet deadlines.
  • The ability to multi-task and work across a range of projects and issues with various timelines and priorities.

Interested candidates may send their resume to jobs.my@nextlabs.com or use our online form.

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