Home | Customer Central | Customer Success

Customer Success

Accelerate Results

NextLabs offers a range of options to help you achieve and accelerate your data security objectives. From helping customers maximize value to providing outstanding telephone and email support, assigned technical support resources, and a self-service portal to advanced consulting and implementation services, training and data risk assessment—our goal is your success.

Maximizing Value

At NextLabs, we pride our self on customer success- with a 98% customer satisfaction rating and 15+ years in business, we are one of the most trusted data security companies on the market.

We drive value for customers using a 4-step value-building methodology woven throughout the deployment engagement. 

Build

In order to maximize customer value, it is important to begin by defining customer requirements. Based on this, we will lead the solution design process and apply industry and domain best practices. We will then implement and configure the NextLabs software as per the solution designed in the solution design from the customer’s DEV, QA, and production environments.

Train

NextLabs will conduct formal training for the customer’s team members who will be part of the NextLabs Center of Excellence (NCoE), which will occur during the Build stage. There will also be considerable informal knowledge transfer as NextLabs and customer teams interact and work together throughout the project.

Operate

As part of the daily operations and governance, the Customer NCoE team will assume responsibility for day-to-day operation and governance tasks while ramping up the deployment.

Sustain

To help sustain the solution, the Customer NCoE team will carry out ongoing maintenance and enhancement tasks.

Professional Services

NextLabs service offerings are designed to accelerate your information risk management initiatives. Our experienced team of professionals can help you to identify and define solution requirements, understand best practices to maximize ROI & efficiency, and achieve results.

Consulting & Implementation Services

NextLabs Consulting Services brings implementation expertise to assist customers throughout deployment. We follow a proven, phased approach to design and implement our security solutions, including Externalized Authorization Management, Data Classification, Data Access Security, and Digital Rights Management, to ensure the shortest time to value. Our Build, Train, Operate, Sustain methodology is focused on quality, sustainability and long-term value generation and success.

NextLabs Delivery Methodology

The solution delivery method includes 3 phases

Analysis & Scope, Plan, and Design

During the Analysis & Scope and Plan & Design stage, NextLabs experts will develop an Information Risk Management (IRM) vision and solution design for your enterprise based on best practices.

Build, Test, Deploy

In this second stage, the installation, configuration testing, and the deployment of the IRM model that meets the specific access control and compliance requirements of the customer will be deployed in a scalable architecture. 

Transition, Sustain

In the final stage, NextLabs experts help transition and support a sustainable end-state solution in a model that enables further benefits from IRM automation.

NextLabs Consulting Services also offers a wide range of services and can tailor an engagement to meet your specific needs. Some of these include:

Define business requirements

Solution and/or architecture design

Provision & configure infrastructure

Testing for enterprise system

Team trainings for enterprise

Operational support model

To learn more about NextLabs consulting & implementation services or to learn how to secure your digital assets by leveraging our industry best practices and domain expertise- talk to a NextLabs expert

Training

NextLabs training helps customers develop the technical skills and solution proficiency to maintain and maximize their NextLabs implementations. The training curriculum is designed to teach practical applications in business information control and is reinforced by hands-on exercises.

Our expert instructors share their extensive real-world experience to provide concrete, practical examples that can be applied successfully to achieve your goals. The NCoE training program offers a comprehensive set of modules that can be tailored to fit your individual needs, ranging from Policy Analysts to System Administrators:

  • Introduction to Business Information Control
  • Application Enforcer and Data Protection Overviews
  • Installation and Configuration
  • Policy Development
  • Audit and Reporting
  • System Administration
  • NextLabs SDK and Application Integration
  • Data Sources Integration

We can customize any of the training modules to meet your goals.

Contact Support

We’re here to help

Enterprise Support

NextLabs offers two levels of technical support – Gold and Platinum – that affords you the flexibility to select a plan that best meets your needs. Both programs include a formal escalation procedure that ensures effective resolution to all of your issues and questions. NextLabs Enterprise Support combines in-depth knowledge with the commitment to achieve optimal results for each case.

Count on a rapid response when it matters most. Services include:

  • Access to NextLabs customer portal, which gives you online access to software downloads, product documentation, and an extensive knowledge base
  • Incident management by phone, email or through NextLabs Support Portal
  • Platinum or Gold support programs
  • Product updates and fixes
  • Email alerts for the latest product features

We offer a comprehensive suite of support programs:

Risk Assessment Program

The Information Risk Assessment Program provides you with an in-depth view of the current state of policies, processes, and procedures for protecting sensitive data and complying with regulations, business policies, and third-party mandates.

NextLabs utilizes a repeatable, high-touch, multi-phase assessment methodology to rapidly pinpoint relevant risks to sensitive data that is covered under regulations, to identify weaknesses in compliance tools and programs, and to craft and propose cost-effective remediation actions that will address identified weaknesses.

Program Benefits:

  • An objective understanding of the status of your systems, processes, procedures, policies, and documentation relative to the required level of compliance
  • Knowledge of information controls that can be implemented at a variety of levels to ensure that the required level of compliance is attained and then maintained
  • A risk-prioritized action plan to achieve the required level of compliance